Return of goods is available in the following cases:

  • Delivered product is not same as the ordered one
  • Delivered product has a defect or damage that is not caused by transport

If a product has a hidden defect or damage (that could not be detected by a regular review when taking over the item) that the Buyer determines upon opening the Product – Buyer has right to termination of the Contract and the money refund, the product replacement, the lack removal or the price reduction.

The Seller will check the product and approve the claim if  it meets the terms of the complaint in accordance with the Mandatory Act and the Consumer Protection Act.

If the claim is approved, the product will be replaced or the entire amount will be refund and the Contract will be  terminated, within 15 days of the receipt of a valid complaint.

If the claim is rejected the Buyer will be notified within 15 days of receipt of the complaint.

Seller will accept return of damaged, defective or incorrectly delivered goods at its expense if it is found that the objection or complaint is justified and that the Buyer has not affected the correctness, damage or any lack of merchandise.

In the case of a justified complaint, the replacement cost of the new product is fully paid by the Seller.

According to the Consumer Protection Law, in the case of purchase with delivery, buyer is authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the product or delivery of the last product from the order. Pursuant to Article 77, paragraph 5 of the Consumer Protection Law, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. The returned product must be unopened in its original packaging, undamaged and with a declaration and original packaging. Buyer can terminate the contract unilaterally using the mentioned form or through any other statement in which buyer state the will to terminate the contract. In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Law or the Civil Obligations Law.We will refund buyer after the goods are returned to us. Buyer must return the goods to us without delay, and no later than 14 days from the day of annunciation of the unilateral termination of the contract.

Download the Contract termination form here.